FAQs

Orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order ships, you will receive a tracking number by email so you can follow it in real time.

For orders within the United States, standard delivery takes 7–12 business days after processing.

Business days exclude weekends and public holidays. Carrier delays during peak periods are outside our control.

Yes. Standard shipping is free on every order, with no minimum.

Use the tracking number in your shipping confirmation email. Tracking usually starts updating within 24–48 hours of dispatch.

If the order has not shipped yet, we can update it. Contact us as soon as you notice.

If it is already in transit, we can try to help with re-routing, but the carrier decides whether that is possible and a fee may apply.

Contact us within 7 days of delivery with your order number and clear photos or a short video of the issue.

Once verified, we will arrange a replacement or a refund, and we cover the return shipping for these cases.

No. Our current return policy covers damaged, defective or incorrect items and manufacturing defects; it does not cover a change of mind.

Check the dimensions, compatibility notes and box contents on the product page before ordering.

30 days from delivery, covering manufacturing defects under normal use.

Email [email protected] with your order number.

We reply within 24 business hours.