Shipping Policy
What to expect between placing your order and receiving it.
Free standard shipping
Standard shipping is free on every order, with no minimum spend. There is no separate handling fee.
Processing time
All orders are processed within 1–3 business days, excluding weekends and public holidays.
You will receive a confirmation email with a tracking number as soon as your order is dispatched.
Delivery time
Within the United States, standard delivery takes 7–12 business days after processing.
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. If your country is not listed, we cannot deliver there yet.
| Destination | Estimated delivery (business days) |
|---|---|
| United States | 7–12 |
| Canada | 7–12 |
| United Kingdom | 7–12 |
| Australia | 7–12 |
| New Zealand | 10–15 |
Addresses we cannot reach
Within the United States, we cannot deliver to APO/FPO military addresses, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or other US territories. Checkout will let you know if your ZIP code falls into one of these.
Delays and exceptions
Once a parcel is handed to the carrier, delivery is managed by the carrier network. Weather, customs, peak season and carrier backlogs can add time, and these are outside our control.
If your tracking has not updated for several days, contact us and we will chase it with the carrier.
Address accuracy
Please double-check your shipping address at checkout. We ship to the address exactly as entered.
- Not shipped yet: we can update the address. Contact us as soon as possible.
- Already in transit: we can ask the carrier to re-route, but they decide whether it is possible and a fee may apply.
Undeliverable, refused, or unclaimed parcels
Orders that cannot be delivered because of an incorrect or incomplete address, refused delivery, or a parcel left unclaimed at a pickup point are not eligible for a refund. Once the parcel has been handed to the carrier with the address you provided, our shipping obligation is complete.
If the parcel is still recoverable, we can arrange a reshipment; the reshipping cost depends on the destination and carrier and is paid by the customer.
Lost shipments
If the carrier confirms a shipment as lost, contact us and we will review the case and arrange a replacement or refund.
Need help?
For anything about shipping or tracking, email us at [email protected] with your order number. We reply within 24 business hours.
Last updated 2026-09-02