Returns & Refunds

Overview

Every order is inspected before it ships. If something is wrong with what arrived, we will make it right within 30 days of delivery.

Please read the eligibility section below before starting a claim so you know what information we need and which situations are covered.

Cancelling an order

You can cancel free of charge at any point before the order is handed to the carrier. Contact us with your order number and we will stop it if it has not shipped.

Once an order is with the carrier it can no longer be cancelled, and any claim is handled under the return terms below.

What is covered within 30 days

We accept returns, replacements or refunds in these situations:

• The product arrived defective: faulty electronics, broken parts, missing parts.
• The product was damaged in transit.
• You received the wrong item, or the wrong quantity.
• A manufacturing defect appeared within 30 days of delivery under normal use.

What is not covered

For fairness and to keep the policy consistent, we cannot accept:

• Change of mind: you no longer want it, ordered by mistake, or bought a duplicate.
• Fit or compatibility: the product does not fit your vehicle, room, device or intended setup. Dimensions and compatibility notes are on each product page. Check them before ordering.
• Preference: the colour, size, finish or operating feel is not what you expected when the item matches its listing.
• Used or altered items: products that show use beyond inspection, have been installed, modified, washed, damaged or are missing packaging, accessories or parts.
• Misuse: drops, liquid damage, incorrect charging, pet damage, modifications or unauthorised repairs.
• Late claims: anything reported after the 30-day window.

How to make a claim

1. Email [email protected] within 7 days of delivery for transit damage or a wrong item, or within 30 days for a manufacturing defect.
2. Include your order number and clear photos or a short video showing the problem.
3. Wait for written return approval before sending anything back. We give you the return address at that point. Items sent back without approval cannot be accepted or refunded.
4. Ship the item back using a tracked service. Untracked returns that go missing cannot be refunded.

Who pays return shipping

For defects, transit damage and wrong items, we cover the return shipping cost. Since we only accept returns in those situations, return shipping is on us in every approved case.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item.

Standard shipping is free on every order, so an approved refund returns the full amount you paid.

Replacements

For defects, transit damage or a wrong item, we can send a replacement instead of a refund at no extra cost. Replacements follow the same processing and delivery times as a new order.

Before you dispute a charge

If something has gone wrong, email us at [email protected] first with your order number. We reply within 24 business hours and resolve valid claims within 5–10 business days. Almost everything is faster to fix directly than through a bank dispute.

Need help?

For anything about a return or refund, email us at [email protected] with your order number. We reply within 24 business hours.